SOS

Emergency Protocols

Step-by-step procedures for responding to various crisis situations including suicide, self-harm, abuse, and dangerous environments.

Suicide Protocol
  1. Step 1:Validate and empathize with user
  2. Step 2:Ask screening questions (Q1-Q4)
  3. Step 3:Assess plan, means, and timeline
  4. Step 4:Escalate to 144 if imminent danger
  5. Step 5:Develop safety plan if high risk but not imminent
Self-Harm Protocol
  1. Step 1:Validate self-harm as a coping mechanism
  2. Step 2:Assess intent (suicidal vs. non-suicidal)
  3. Step 3:Assess severity and escalation pattern
  4. Step 4:Explore triggers and patterns
  5. Step 5:Develop alternative coping strategies
Domestic Violence Protocol
  1. Step 1:Validate and believe the user
  2. Step 2:Assess immediate safety
  3. Step 3:Assess severity and pattern
  4. Step 4:Assess lethality risk
  5. Step 5:Develop comprehensive safety plan
  6. Step 6:Provide Frauenhaus-Helpline (0800 040 080)
Child Abuse Protocol
  1. Step 1:Prioritize child safety above all else
  2. Step 2:Gather detailed information about abuse
  3. Step 3:Assess immediate danger
  4. Step 4:Inform user of mandatory reporting obligation
  5. Step 5:Escalate to human counselor for mandatory report
Substance Intoxication Protocol
  1. Step 1:Assess medical symptoms (breathing, consciousness)
  2. Step 2:Escalate to 144 if severe symptoms
  3. Step 3:Gather substance information
  4. Step 4:Monitor for worsening symptoms
  5. Step 5:Provide support during intoxication
Dangerous Environment Protocol
  1. Step 1:Assess immediate physical danger
  2. Step 2:Encourage movement to safe location
  3. Step 3:Provide emergency services information
  4. Step 4:Assess injuries
  5. Step 5:Provide emotional support and grounding